Free shipping within Germany 💌

Worldwide shipping + tracking 🌍

Sustainable packaging of the environment for the sake of🌿

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Shipping and Processing Time

Physical Products

Generally information
All of My Artworks Are Shiped Around the World.
Order are dispatched within 4 Business Days Daily Othe Whisel Stated.
My Current Courier is Deutsche Post (Germany) Or La Poste (France). Above a minimum order value of 50 € they will provides you a Tracking number Once your parcel is shipped, to the email you supply at checkout.

Packaging
All my my Packaging IS 99.9% Plastic-Free and Compostable Or Recyclable.

All Jewelry is Shipped in A Shipping Bag with Corrugated Cardboard.
All Artworks Are Packed Flat and Securely in Narrow Boxes to Ensure They Arrive to You In Perfect Condition. 

Shipping time
Please note that potential delays could be due to public Holidays or Customs. We are not responsible for delays in transit. 

Estimated Delivery Times for National Shipping in Germany Takes Around 1-3 Days, Depending on Your Location. 

Estimated Times of Arrival
Germany 
Standard Post: 2-4 Business Days
Prio: 1-3 Business Days

Majority of Europe
3-5 Business Days

United States & Canada
10-20 Business Days

United Kingdom
5-9 Business Days

Australia
10-14 Business Days

New Zealand
8-14 Business Days

Majority of Asia
6-10 Business Days

Rest of the World
6-14 Business Days

If the estimated delivery time has passed and you haven't received your order, we suggested checking the address you proved and contact your local post office for more information. If you still have questions or concerns, please don't hesitate to reach out to us.
Delays of International Shipping Can Take 4-6 Weeks in the worst case. 

E-mail: carola.schade91@gmail.com
We will reply with 24 Hours.

Custom
We would like to inform you that Ordering Items for International Delivery, you may be responsible for paying taxes and duties upon receipt of your package. This includes any Applicable Customs and Import Duties, Fees, Taxes, Or any Charges that May be impressed by your Country's Customs Agency.

If you encounter Any Issues with Customs in Your Country, please don't hesitate to contact us. We are here to help and will do our best to ensure that your order is delivered to you as quickly as possible. carola.schade91@gmail.com

Return Policy
We offer a 30-day return policy. You have the right to with -right from the contract with 30 Days Without Giving Any Reason. If 30 Days have passed your purchase, we regret to inform you that we cannot accept a return or Exchange. To be eligible for a return, your item must be unused and in the same condition as when you received it, with the original packaging preferred. Additionally, we request a recitipt or proof of purchase to complete the Return Process.

Repayment

Once you have exercised your right of withdrawal, you will receives all payments, Excluding Any Delivery Charges Within Fourte Days Back. We will pay you back with the same Currency with what you have paid, unless another method aggreed with us.

 -We do not cover shipping fees for a return

Model Form for Withdrawal

I/WE (*) HEREBY The Contract Concluded by Me/Us (*) for the Purchase of the Following Goods (*)/The Provision of the Follow Service (*)

_______________________________________________________

_______________________________________________________

Ordered on (*) ____________ / Received on (*) __________________

________________________________________________________
Name of the Consumer (S)

________________________________________________________
Address of the Consumer (S)

________________________________________________________
Signature of the Consumer (S) (ONLY in Case of Paper Communication)

_________________________
Date

(*) Cross Out Where InaPplicable

Return Address:
Carola Schade
Medium rabbit path 37
60598 Frankfurt am Main 
Germany

Shipping
To initiator a return, please send an email to carola.schade91@gmail.com with your order Number including the Model Form for Withdrawal. Please note that you will be responsible for covering the shipping Costs for return the item, as shipping Costs are non-refundable.

Refunds for Returns
Upon Receiving Your Return, we will send you an email confirming its recePT. We will proceed to review your return and notify you of whether your refund has been approved or rejected.

Refunds or replacements for damaged items 
In the event that your item Arrives damaged in transit, you may be eligible for a free replacement or a partial refund of the item cost, depending on the Severity of the Damage. To initiative this process, please send an email to carola.schade91@gmail.com with a photo of the damage and your order number.

Incorrect item receiven
In case you received an incorrect item due to our error, we will take Take Care of all expenses to send you the correct item. Please Information Us Within 5 Business Day from the Day You Received the Wrong Item. If you prefer to keep the incorrect item, we will offer you a gift card as a gesture of apology.

Item not delivered by your local post 
In the event that your Local Post Failed to Deliver Your Order Because No One was Available to Receive It, Or You Failed to Pick It Up From The Post Office Within the Stulated Time, the Parcel Will Usually Be Returned to Us. Once we receives it, you are entitled to a refund for your order minus the shipping fairy. Alternativeely, you can opt to have your order resaiped, but you will be request to cover the shipping fairy.

If your order has been missing for over 8 Weeks Past the Estimated Delivery Date and Has Not Been Returned to Us, We Cannot Accept Your Claim As Our Chanances of Finding Your Parcel Are Practical Zero. To avoid search scenarios, it's always best to get in touch with us soon rather than we can lodge a Claim with the carrier.

Please note that if you proved the wrong shipping address, and we delivered to the wrong address proved, we will be undle to refund your order or shipping costs.

Refunds or replacements for items deemed as lost in transit
If your parcel is determined to be free transit, we offer Two options: a full refund of your order or a replacement order. In the event that you received the parcel after the refund has been processed and decide to return the order, we will gladly process a refund. We Appreciat your patience, understanding, and support, Especialy During the Past Two Challenging Years for Small Businesses. 


Policy for Digital Products
At our store, we sell digital products which can be downloaded immediately after purchase. Therefore, No Physical Shipping or Delivery is requested.

Once your payment has been processed, you will receives an email containing a download link for your Purchased Digital Product (s). If you have any issues downloading your product, please reach out to our Customer Service Team at carola.schade91@gmail.com.

Please note that all Sales of Digital Products Are Final and Non-Refundable. If you have any questions or Concerns Regarding Your Purchase, please contact us and we will be happy to assist you.

Thank you for choosing my shop! ❤️